Help & FAQ Topics
Delivery
Delivery options
Rearrange delivery
Click or call & collect
Track your order
Trade counter information
Products & Stock
Request a complimentary tubing and fitting size gauge
Will an item be back in stock?
Find a brand
Order quantity
Save your cart
Hose assembly
Product request
Interactive catalogue
Product Literature
Search by filter function
Sales Support
Who is the ASM/Rep for my area?
Quick buy
CSV order upload
Help & support
Convert competitor & supplier part numbers
Can't see what you need?
Register for enews, product info & offers
Download your orders
Delivery
Delivery Options
We have a wide range of flexible delivery options, which can be viewed here. Our standard carriage is £10.85 on orders less than £300 net and free on all orders over £300 net.
Rearrange Delivery
After placing your order, you will receive an email from the chosen carriers (DX) with your tracking details, where you will be able to nominate a safe place for delivery or re-arrange delivery to a more convenient time.
Click Or Call & Collect
If you are local to our Preston or Basingstoke trade counters, we offer a Click or Call & Collect service. You can select this option when checking out online, by contacting our sales team on 01772 255109 or email sales@tom-parker.co.uk. Our cut-off for Click or Call & Collect orders is 4 pm, and you will receive confirmation of your collection time. Both of our premises provide free parking.
Track Your Order
After placing an order on our website, by email, or by calling our sales team; you will receive an email confirmation with full tracking details. If you have any issues, please don’t hesitate to contact our sales team on 01772 255109 or sales@tom-parker.co.uk.
Trade Counter Information
Both our Preston head office and Basingstoke branch have fully stocked trade counters, with in-person technical support and product advice available. Find our address details and opening times here.
Returns & Refunds
How To Return a Product
If you need to return an item, please find our Return an item form here or within our 'support' tab. Our returns policy can be found here. We are unable to accept the return of non-stock items, assemblies, made to order, or special-order goods.
Can I Return More Than One Order in The Same Parcel?
Multiple returns can be packaged in the same parcel, if clearly separated inside. One returns form, complete with relevant delivery note number, must be completed for each individual order contained within the parcel. Each order contained within the parcel will be treated as a separate return, and be subject to a 20% handling charge, with a minimum of £25 charge per order.
What Is the Return Address?
Returns should be sent to our Preston Head Office:
Tom Parker Ltd
Marsh Lane Mill
Marsh Lane
Preston
PR1 8RT
Our address and all our contact details are listed here.
Did You Receive My Return?
Following submission and acceptance of our returns form, products should be sent back to us using a guaranteed delivery option and our despatch team will sign for it upon receipt. Our quality team will then contact you to confirm we have received your item and processed your return.
Order Issues
Can I Amend an Order After Placing It?
If you would like to add additional items, amend or cancel an order, please urgently call our sales team on 01772 255109, or email sales@tom-parker.co.uk, stating your order reference number.
Damaged Goods
If in the unlikely event that your products arrive damaged, please urgently contact our Quality Department by calling 01772 251405 and select Option 6, or email your order number (along with images that clearly show the damage) to quality@tom-parker.co.uk.
Missing Item
We thoroughly check every order prior to despatch, but in the event of any items being missed from your order, please contact our Quality Department urgently by calling 01772 251405 or email your order reference number, along with the details of the missing items to quality@tom-parker.co.uk.
Incorrect Item Received
If any products in your order are incorrect, please urgently contact our Quality Department by calling 01772 251405 or email your order number along with the details of any discrepancies to quality@tom-parker.co.uk.
Where’s My Order?
After you place an order on our website, by email or by calling our sales team, you will receive email confirmation with full tracking details for your order. If you have any issues with your order, please don’t hesitate to contact our sales team on 01772 255109 or email sales@tom-parker.co.uk.
Products & Stock
Request a Complimentary Tubing and Fitting Size Gauge
If you are unsure of the tubing or fitting size required, please contact our marketing team on 01772 251405 or email marketing@tom-parker.co.uk to request a complimentary tubing and fitting size gauge. For help and advice selecting the correct product or size for your application, please contact our technical sales team on 01772 255109 or email sales@tom-parker.co.uk to help with product selection.
Will An Item Be Back in Stock?
Our website shows our stock levels correct to the nearest hour, however if an item you require isn’t in stock, please contact our sales team on 01772 255109, or email sales@tom-parker.co.uk who will liaise with our purchasing team to provide you with an approximate arrival date.
Find A Brand
If you know which brand you require, we offer a variety of ways to find them:
- Go on our 'Home page' scroll down to 'Shop by Brands' scrolling feed, located towards the bottom of our homepage
- Refine your search by brand using our new 'Search by Filter' function which can be found here
- Click 'Shop Now', select a product range and use our left-hand navigation menu to select the brand you require
Order Quantity
Locate the product you wish to order and choose your desired quantity using the + or – button or typing in the amount required. When logged into your website account, you can view our stock levels (correct to the nearest hour). If you require a larger quantity than we currently have in stock, you will receive a ‘partial stock available for immediate despatch’ message and will be advised of the scheduled arrival date for the remaining stock within 24 hours of placing the order.
Save Your Cart
You can easily save multiple carts to review later, do this by adding products to your cart and click ‘Save Cart’ (below checkout). Then re-open your saved carts, add any additional items, then click ‘check out’ to complete your order.
Hose Assembly
We have an expert on-site team who are fully accredited, and Q-Mark BFPA approved. For further details please see our hose assembly page here, or visit our 'services' tab.
Product Request
Our close links to many leading Global Suppliers means that we are not limited to the products and brands you see in our catalogue and on our website. Our product development team also welcome suggestions for additions to our ranges. Please visit our 'product request' page here, or find it under the 'services' tab.
Interactive Catalogue
Our interactive catalogue flipbook is a great way to find the product, brand or technical information you need quickly and easily. Click here to view the interactive catalogue or find a link to the flipbook on our website homepage. Click here to see the user guide and learn more about the functions available. We can also supply our interactive catalogue on a handy USB flash drive, enabling you to access the flipbook both online and offline. To request your copy, please email marketing@tom-parker.co.uk.
Product Literature
Our website features a comprehensive library of product literature, including supplier brochures, Technical Data Sheets (TDS) and Material Safety Data Sheets (MSDS). Please visit our dedicated 'tech data' area here to view our full literature collection or find them on the 'tech data' tab on our homepage.
Search By Filter Function
We have introduced a 'Search by Filter' function, to help you quickly and easily find the right products. The new filtering system refines a search, using many different options including Brand, Size, Material, Pressure Rating and Thread. In two clicks you can access Product Filters. Click here for more information - ‘Search by Filter Help Guide’.
Payment
How Do I Place an Order?
Place your order by visiting our website or contact our sales team by telephone or email. Alternatively, you can visit either of our trade counters at both our Preston Head Office and Basingstoke branch. See all our contact details here.
Apply for a Resale Credit Account
Our resale credit accounts afford 30 days net monthly credit on purchases and provide access to preferential discounts (subject to eligibility).
To apply for a resale credit account, please contact our accounts team on 01772 251405, or email accounts@tom-parker.co.uk to request your application form.
Return your completed form via email to accounts@tom-parker.co.uk, fax to 01332 205040 or by post to:
Accounts Department, Tom Parker Ltd, Marsh Lane Mill, Marsh Lane, Preston, Lancashire, PR1 8RT.
Applications are usually processed within three hours of receipt, if received on a working day before 2pm.
Payment Types
We offer a variety of payment options, including Visa, Sage Pay, Mastercard, BACS and Resale Credit Account. For further details, please visit our 'easy & secure ways to pay' section here, or find it within the 'support' tab on our homepage.
When Will I Be Charged?
To order from our website, select the products you require, add them to your shopping basket and checkout by completing all the required payment and delivery information. There are two methods of payment, pay by credit account, or pay by credit card. Full details of payment are available under section 8 of our terms & conditions, which you can find here or on our homepage footer.
Change Your Details
If you need to amend details of an order placed online, please contact our sales team on 01772 255109 or email sales@tom-parker.co.uk at your earliest convenience. Contact details for all our departments are listed on our contact us page here.
Secure Payment
We make every effort to ensure that our website is completely secure. Details of this can be found in the security section on the footer of our homepage or click here to view our security information.
Invoices
In the unlikely event of any discrepancies/errors on invoices received from us, or if you have any questions relating to your resale credit account, please contact our Accounts team by calling 01772 251405 and select option three, or email accounts@tom-parker.co.uk.
Technical
Set Up a Web Account
To set up an account on our website, please click here. If you need any further help, please click How to Register. Our marketing team will happily set up online accounts for your team or multiple branch locations to help save you time. Please email your company name, names, job titles and address details for each web account required to marketing@tom-parker.co.uk
Make Changes to Your Web Account
To make any amendments to the contact or delivery details on your web account simply login to your account, press edit, make the required change, and save the details.
Help Signing into Account
If you are unable to login to your web account, please reset your password by clicking here. If you are still unable to access your account, please contact us via email helpdesk@tom-parker.co.uk or call 01772 255112. Please note: We do not hold any password information, as detailed in our Privacy Policy.
Report Website Issues
To report an issue with our website please contact our web team by calling 01772 255112 or email helpdesk@tom-parker.co.uk
Browser Support
Our website is fully supported to work efficiently with all main browsers including Google Chrome, Safari, Microsoft Edge, and Firefox. If you experience any technical issues, please contact our web team by calling 01772 255112 or email helpdesk@tom-parker.co.uk
Forgotten Web Account Password
Due to data protection, we do not hold any password information, as detailed in our Privacy Policy. If you would like to reset your password, please click here. Please enter your web account email address in the Forgotten Password field (on the Password Reset page) and click continue. You will then be emailed a link to reset your password.
Change Your Default Delivery Address
Change your default delivery address by going to ‘My Account’ top right, then click ‘Delivery Address’ (from the table on the right). Select edit on the delivery address you would like to change to your default address, scroll to the bottom and select ‘Yes’ on default address. You can also make any changes to your address here
Sales Support
Who Is the ASM / Rep for My Area?
Our reps, whom we call Area Sales Managers (ASMs), have dedicated areas across the UK and are on hand to support you wherever needed. If you would like your ASM to contact or visit you, please contact our business development team by calling 01772 251405 and select Option Two or email bdt@tom-parker.co.uk
Quick Buy
If you know the part numbers of the products you wish to order, please use our Quick Buy Box on our home page (scroll down). Type or copy and paste their part numbers into our Quick Buy box on our homepage and select the quantity required using the + or – buttons.
CSV Order Upload
You can upload a CSV spreadsheet to quickly place an order, using our CSV Upload Order facility on our homepage, click here. You can also download a CSV template to complete, although it is very quick and easy to use and only requires the part number required and the quantity separated by a comma.
Help & Support
Our team are on hand to provide expert technical advice, help and support as and when required. Please see further details on the Expert Technical Advice page, click here or visit our Support tab click here.
Convert Competitor & Supplier Part Numbers
Our business development team can convert competitor or suppliers part numbers to ours to help you quickly find what you need. Please call them on 01772 251405 and select Option Two or email bdt@tom-parker.co.uk
Can’t See What You Need?
We are not limited to the products on our website and in our product catalogue. Please see our Product Request page for further details.
Register For eNews, Product Info & Offers
Stay connected by signing up to our eNews and receive a variety of emails with company news, offers, product launches and promotion. We will never spam your inbox, nor would we ever pass on or sell customer contact details, as detailed in our Privacy Policy and Terms & Conditions.
Download your orders
Download a copy of your orders by going to ‘My Account’ top right and select from the list - ‘View Your Order History’. You can then click on the eye tool to view more details on your order or click on the arrow to download it as a CSV.
Information
Opening Hours
Our opening hours for our Preston Head Office, Basingstoke Branch and both our trade counters can be found on our Contact Us page.
Contact Details
Please click here to find our Contact Details.
Returns Policy
Please click here for our Returns Policy.
Privacy Policy
Please click here for our Privacy Policy.
Cookies Policy
Please click here for our Cookies Policy.
Security
Please click here for our Security Information.
Delivery Policy
Please click here for our Delivery Policy.
Terms & Conditions
Please click here for our Terms & Conditions.
Quality
Accreditation
Please click here for details of our Accreditation.
ISO BS 9001:2015 Certificate
We fully adhere and comply to ISO 9001:2015 standards. For further details or to view our current certification please click here. A copy of our certificate is also included in our dedicated Quality Guide for Customer Enquiries.
Quality Guide for Customer Enquiries
We have a dedicated Quality team in-house at our Preston Head Office who have compiled our accurate and up-to-date supplier information into a dedicated Quality Guide for Customer Enquiries. It includes our ISO certification, company policies, insurance certificates and regulation and compliance details – Please click here to view our Quality Guide.
Q Mark Hose Certificate
We are Q-Approved accredited by the BFPA Hose Assemblies Scheme. For further details or to view our Q-Approved certification please click here.
MSDS Data Sheets
Our MSDS – Material Safety Data Sheets, technical data sheets and products literature can be found in our dedicated Tech Data area, please click here.
Commodity Codes
Commodity Codes and Country of Origin are noted on all our product despatch notes. For more information, please contact our Quality Department on quality@tom-parker.co.uk or call 01772 251405 and select Option Six.
Fast Delivery
We aim to despatch many of our stock items as soon as required and provide trackable email confirmation of all orders placed, or click here to track your order.
Shop Online 24/7
Why not register for an online business account?
Simply click on ‘register’ and fill out the simple form to quickly and easily purchase from us with your companies’ resale discounts.
Best Quality
We distribute a comprehensive range of high quality, competitively priced Fluid Power products and have close connections to the leading brands, which enables us to provide full turnkey solutions.
Shop by Brands
