Returns and Handling Charges Policy

Product returns can be requested by filling out ALL the details on the returns section of our website and will not be accepted without prior consent of Tom Parker Ltd and the provision of a valid returns note number, issued by our Quality Department.

Requests by you for return of catalogue goods will be subject to a 25% handling charge with a minimum £25 if all of the following criteria are not met:

  1. The goods are unused and are bought from the Tom Parker catalogue
  2. The goods are in good order
  3. Goods must be returned within 10 working days from date of purchase
  4. We are unable to accept return of non-stock items, assemblies made to order and special order goods

Tom Parker Ltd cannot accept responsibility for returns forwarded by customers using their own carriers. Under no circumstances should goods to be returned be given to a Tom Parker Ltd representative.

Tom Parker Ltd is unable to accept any return of goods sourced on a customer's behalf that are not listed within the Tom Parker catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer's own risk.

What can we do for you ?

  • Fast Delivery

    The majority of items are despatched on the day of purchase. We provide a reliable email delivery confirmation service via FedEx. When you place an order with us, FedEx will email you the details of delivery, with the opportunity for tracking your shipment.

  • Shop Online 24/7

    Why not register an online account on our website? This will enable you to purchase what you need, no matter what time of day or night or where you are located. Just click on “register” in the top right hand corner and fill in the simple form. List price discounts will also show up online, as and when they are issued to you. When logged in, you will also be able to see live stock figures and all of our current, exclusive special offers.

  • Best Quality

    We always endeavour to source the highest quality products on the market, throughout the world and provide them to customers at the most competitive prices. We are constantly alert to new product lines that are introduced to the market and have access to futuristic, ground-breaking stock. With the most sought after ranges at our fingertips and close connections with the leading suppliers in the pneumatic and hydraulic industry, we can cater for your every need.