Returns Policy

Product returns can be requested by filling out all the details on the Return an Item section of our website, under the Support tab.

Please be aware that:

  • Returns will only be accepted with prior consent from Tom Parker Ltd and a valid returns note number.
  • A returns note number will issued by our Quality Department following receipt of our online Return an Item form.
  • There is a 20% handling charge, with a minimum £25.00 charge per order returned, to cover handling and re-stocking.
  • The goods must be unused and bought from the Tom Parker Ltd catalogue.
  • Goods must be returned within 10 working days from date of purchase.
  • We are unable to accept return of non-stock items, assemblies made to order and special order goods.
  • Tom Parker Ltd cannot accept responsibility for returns forwarded by customers using their own carriers.
  • Under no circumstances should any goods to be returned be given to a Tom Parker Ltd representative.
  • We are unable to accept the return of goods sourced on a customer's behalf that are not listed within the Tom Parker Ltd catalogue. Orders for non-catalogue goods are non-cancellable and non-returnable and accepted at the customer's own risk.

Fast Delivery

We aim to despatch many of our stock items as soon as required and provide trackable email confirmation of all orders placed, or click here to track your order.

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