Tom Parker Ltd Returns & Handling Charges Policy

Product returns can be requested by completing ALL details on the returns section of our website. 

Returns will not be accepted without prior consent from Tom Parker Ltd and a valid returns note number from our Quality Department.

Requests for return of catalogue goods will be subject to a 20% handling charge with a minimum £25 (at the distraction of the Quality Department).

We will accept returns if:

Goods are unused, in good order for resale and returned in their original packaging

Goods are returned within 10 working days from the date of delivery

We cannot accept returns of:

Any non-catalogue items, non-stock items, made-to-order assemblies and special orders*

Please note:

Tom Parker Ltd cannot accept responsibility for returns delivered using customers own carriers. 

Under no circumstances should returns be given directly to a Tom Parker Ltd representative.

*Orders for these items are non-cancellable, non-returnable and are accepted at customer’s own risk

What can we do for you ?

  • Fast Delivery

    The majority of items are despatched on the day of purchase. We provide a reliable email delivery confirmation service via FedEx. When you place an order with us, FedEx will email you the details of delivery, with the opportunity for tracking your shipment.

  • Shop Online 24/7

    Why not register an online account on our website? This will enable you to purchase what you need, no matter what time of day or night or where you are located. Just click on “register” in the top right hand corner and fill in the simple form. List price discounts will also show up online, as and when they are issued to you. When logged in, you will also be able to see live stock figures and all of our current, exclusive special offers.

  • Best Quality

    We always endeavour to source the highest quality products on the market, throughout the world and provide them to customers at the most competitive prices. We are constantly alert to new product lines that are introduced to the market and have access to futuristic, ground-breaking stock. With the most sought after ranges at our fingertips and close connections with the leading suppliers in the pneumatic and hydraulic industry, we can cater for your every need.